Refund and Returns Policy

At Bold and Beauty, we are committed to providing high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help.

1. Defective or Broken Items:

• If you receive a defective or broken item, you must report it within 7 days of delivery to qualify for a refund or return.
• Please contact us at [your contact email] with your order number and a description of the defect, along with any relevant photos to expedite the process.

2. Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

3. Return Process:

• If you are eligible for a return, we will provide you with a return shipping address and instructions.
• You will be responsible for the cost of return shipping unless the item was received defective or broken.

4. Exceptions:

• Items must be unused and in the same condition that you received them.
• Items must be in the original packaging.

5. Contact Us:

• For any questions or concerns about refunds and returns, please contact us at admin@boldandbeauty.co.za.